Our aim is to provide a friendly, speedy and highly professional service by putting you and your business first, especially in the settlement of claims. But queries or problems do arise and we would rather be informed of any difficulty than leave you dissatisfied.
If you have a complaint about your insurance or the handling of a claim you should in the first instance, contact Pet Business Insurance through whom this insurance was arranged at:
Pet Business Insurance
Plumton Hall
Whepstead
Bury St Edmunds
Suffolk
IP29 4SU
Telephone: +44 (0)1284 736 874
Email: info@petbusinessinsurance.co.uk
Complaints that cannot be resolved by the Customer Services Manager may in certain circumstances be referred to the Financial Services Ombudsman at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Further details will be provided on request and at the appropriate stage of the complaint process.
Email: info@petbusinessinsurance.co.uk
Claims
Customer Services
Questgates Ltd
11A The Wharf
16 Bridge Street
Birmingham
B1 2JS
Telephone +44 (0)121 794 3181