Making a Complaint

Our aim is to provide a friendly, speedy and highly professional service by putting you and your business first, especially in the settlement of claims. But queries or problems do arise and we would rather be informed of any difficulty than leave you dissatisfied.

If you have a complaint about your insurance or the handling of a claim you should in the first instance, contact Pet Business Insurance through whom this insurance was arranged at:

Pet Business Insurance
Plumton Hall
Bury St Edmunds
IP29 4SU

Telephone: +44 (0)1284 736 874
Fax: +44 (0)1284 736 881

If you are unable to resolve the situation you may refer matter to:

Customer Services Manager
MS Amlin
Amlin House
Essex CM2 0UR

Telephone:  +44 (0)1245 396 396

Complaints that cannot be resolved by the Customer Services Manager may in certain circumstances be referred to the Financial Services Ombudsman at:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR

Telephone: 0845 080 1800 or 0300 123 9123

Further details will be provided on request and at the appropriate stage of the complaint process.