Our aim is to provide a friendly, speedy and highly professional service by putting you and your business first, especially in the settlement of claims. But queries or problems do arise and we would rather be informed of any difficulty than leave you dissatisfied.
If you have a complaint about your insurance or the handling of a claim you should in the first instance, contact Pet Business Insurance through whom this insurance was arranged at:
Pet Business Insurance
Bury St Edmunds
Telephone: +44 (0)1284 736 874
Fax: +44 (0)1284 736 881
If you are unable to resolve the situation you may refer matter to:
Customer Services Manager
Essex CM2 0UR
Telephone: +44 (0)1245 396 396
Complaints that cannot be resolved by the Customer Services Manager may in certain circumstances be referred to the Financial Services Ombudsman at:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Telephone: 0845 080 1800 or 0300 123 9123
Further details will be provided on request and at the appropriate stage of the complaint process.